Johanne M. Dictor, Principal

Johanne M. Dictor has over 25 years of experience in the cargo industry. Ms. Dictor's experience ranges from domestic and international air, ocean, and surface transportation matters for cargo airlines, insurance companies, freight forwarders and shippers. Ms. Dictor has developed security policy and procedures for the Risk Management division of World Airways and DHL as well as freight forwarders. She has also provided education and training in the area of cargo subrogation claims to such companies as Hartford Insurance and DHL Worldwide Express. Additionally she consulted with a major cargo airline to design and develop a security and claims department. Ms. Dictor has also been a cargo claims expert witness for the United States Government and has been a guest lecturer at Golden Gate University.

Ms. Dictor was Vice President of the San Francisco Air Cargo Association for two terms and also participated with such organizations as the Airline Transportation Association and Women in Transportation. She owns and operates a company which specializes in subrogation claims, and provides security and cargo claims education, training and expert testimony. Presently she consults with Trade Resources & Associates to assist clients to become certified in Customs & Border Protection's Customs-Trade Partnership Against Terrorism (C-TPAT) program.


CPCI has been in the transportation industry for more than 10 years with experience in cargo claim recoveries, contract negotiations with carriers, security assessment, customs compliance and C-TPAT certification for shippers. CPCI has a wide variety of partners that work in conjunction with many of our projects.

CPCI’s client base are cargo airlines, freight forwarders, shippers, and insurance companies and we also offer expert testimony in the area of “cargo claim and US Custom" issues.

CPCI offers assessments of your cargo related matters that concern your company. CPCI can evaluate your loss and damage incidents with a “plan of action” for recovery against the responsible party. We also are experts at security assessment with regard to customs compliance and C-TPAT certification. We have C-TPAT certified many high profile companies in Silicon Valley.

CPCI offers training in the area of cargo loss and damage recovery. Our program has been effective in educating companies on how to process and identify claims that will reimburse the money that your company had to pay for the loss and damage claim.

CPCI knows the structures of companies and how you can negotiate your rates, so the carrier will be more responsible for losing or damaging your cargo. Let us do your contract negotiations for you.

Our objective is to:

Increase revenue for your company by going against carriers and other parties that may damage or lose your cargo.

To make sure that your company is in compliance with the United States government in regards to all issues related to the standards and rules established by the United States Customs office in conjunction with the United States Border Control. We offer services to assist you with certification for the C-TPAT program, which will benefit the timeliness of moving your goods through US Customs.

To ensure that you are receiving the utmost in contractual benefits with your carriers through contract negotiations.

Call Today and Let CPCI Recover Your Losses
Contact: Johanne M. Dictor • Email:

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